E-Commerce
Seaway is committed to providing electronic solutions designed to streamline the business processes currently facing our customers in today's rapidly changing environment. We have developed the Seaway In House Documentation System (SIHD).
Why consider SIHD
· Save time, reduce unnecessary waiting through real-time online transmission.· Reduce costs. Those associated with stationary, couriers and mis- management of time.
· Eliminate repetition of same data input and clerical errors by keeping customer’s previous B/L instructions as templates for future re-use.
· Print B/L from your own printer, reducing the stress associated with client pressures.
Overview
1. B/L InstructionCustomer’s B/L information may be entered directly into the SIHD System installed on local PC or via conventional or pre-established documentation software in place such as ozdocs for transmitting to Seaway documentation department.
2. B/L Process/Data input
SIHD or faxed/e-mailed data is then transposed to appropriate documentation for verification, and secured documents are transmitted via e-mail. On confirmation a second electronic document stamped, mended of errors and approved is then transmitted.
3. B/L Printing
Final document may now be printed on premises on blank pre formatted Seaway stationary.
Flow chart outlining procedures
Customer Forwarding Instruction input Local Seaway Office Transpose data into SIHD system for B/L creation. Transfer B/L data to customer. Customer Approve that the B/L is correct & complete. Local Seaway Office Permit to print the B/L after collecting Freight. Customer Print the B/L with normal office printer.Getting Started
SIHD has minimal requirements for it’s integration with your own systems, what you will need is as follows:· A personal computer with an internet connection facilitating electronic mail.
· Adobe Acrobat Reader 3.0 or higher
· Microsoft Excel 98 or higher
· each customer will be issued with two stamps, one which is "ORIGINAL" to be stamped on the specified number of originals, the other "COPY NON NEGOTIABLE" to be stamped on the copies.
· A printer; with a recommended DPI quality of at least 300.
You will then be required to review and sign our Documentation Agreement included with this induction and return it to your local Seaway office. This document outlines the responsibilities we have to your company through your use of the Seaway In-house Documentation System, as well as the responsibilities your company will have to abide by.
Frequently Asked Questions
Q. Who do I contact to order Bill of Lading paper?A. You can contact your local Seaway office, they will make arrangements for the resupply of stationary and any other requirements you may have.
Q. Where can I obtain the necessary programmes for reading the secured documents sent by your office?
A. The programme can be downloaded from the Seaway website at www.seaway.com.au
Q. What happens if my e-mail is down, and I am unable to communicate with you via e-mail?
A. You may fax or mail your Forwarding Instruction and we will have your documents printed in our office and expressed to you by way of overnight mail.
Q. What do I do if after printing my approved original B/L I find there is an error that requires correction?
A. You will be instructed to destroy the original B/L’s just printed in your office and a new amended B/L will be sent to your office by email.
Q. Will my B/L be accepted by the banks?
A. Bills printed remotely will be treated by the banks in the same manner as bills picked up from the Seaway office, however if your bank has any problems, we encourage banks to make contact with us directly.