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Customer Service - TS Lines Australia
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Located in Southbank, Melbourne (VIC)
SEAWAY is a growing shipping and logistics business seeking a Customer Service Coordinator to join our Agencies – TS Lines team in Southbank.
This role is ideal for someone looking to start or build a career in shipping and supply chain. You’ll work closely with a global shipping principal, gaining hands-on exposure to liner operations while developing strong customer service skills.
We’re looking for an organised, proactive team player with great communication skills and a willingness to learn. No prior shipping experience is required.
The Role
As part of the TS Lines Customer Service team, you’ll support import and export operations and deliver high-quality service to customers.
Key responsibilities:
You will bring:
HOW TO APPLY
All applications must include a resume and cover letter and can be submitted through the ‘Apply Now’ button via Seek.
Applicants that we select to interview will be contacted within 2 weeks of receiving an application. The successful candidate will be required to participate in a National Police Check.
No Agencies please.
The Company
Seaway is a innovative business with a super-friendly, energetic team and culture. We are focused on providing you with pathways for success through active and supportive management and we pride ourselves on being a welcoming, professional organisation.
The Seaway Group of Companies is an Australian owned Shipping Agency & Logistics Company with offices across Australia, New Zealand and China.
We are the Australian agents for first class principals Höegh Autoliners, Marfret & TS Lines. In addition, we specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo.
This role is ideal for someone looking to start or build a career in shipping and supply chain. You’ll work closely with a global shipping principal, gaining hands-on exposure to liner operations while developing strong customer service skills.
We’re looking for an organised, proactive team player with great communication skills and a willingness to learn. No prior shipping experience is required.
The Role
As part of the TS Lines Customer Service team, you’ll support import and export operations and deliver high-quality service to customers.
Key responsibilities:
- Responding to customer enquiries via phone and email
- Managing bookings and import/export processes
- Preparing and processing shipping documentation
- Tracking shipments and meeting deadlines
- Maintaining accurate system data
- Liaising with internal teams, overseas offices, and customers
- Assisting with invoicing and general administration
You will bring:
- Strong communication and customer service skills
- Ability to manage multiple tasks in a fast-paced environment
- High attention to detail and accuracy
- A positive, team-oriented attitude
- Confidence using systems and processes
- Logistics or shipping experience (beneficial but not essential)
- We make investments in our people, clients, and communities, so we can grow together through professional development & training
- Permanent opportunity with an essential service provider
- We have an unparalleled focus on inclusion, with a diverse team of visionaries, thinkers and doers. We embrace all perspectives, in a friendly, supportive team & working culture
- Internal Opportunities within Seaway
- Personal Career Development Plan and Pathways within the SEAWAY Group
- Access to building’s onsite staff End of Trip facilities
- Convenient location in our modern offices, just a short walk from Flinders Street station
- Access to Working from Home Policy on completion of probation
HOW TO APPLY
All applications must include a resume and cover letter and can be submitted through the ‘Apply Now’ button via Seek.
Applicants that we select to interview will be contacted within 2 weeks of receiving an application. The successful candidate will be required to participate in a National Police Check.
No Agencies please.
The Company
Seaway is a innovative business with a super-friendly, energetic team and culture. We are focused on providing you with pathways for success through active and supportive management and we pride ourselves on being a welcoming, professional organisation.
The Seaway Group of Companies is an Australian owned Shipping Agency & Logistics Company with offices across Australia, New Zealand and China.
We are the Australian agents for first class principals Höegh Autoliners, Marfret & TS Lines. In addition, we specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo.