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Operations Supervisor

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AIRWAY is looking for a Operations Supervisor looking to take on a challenging and rewarding role, apply now and become part of our small, Perth team!
Are you an experienced and motivated logistics professional ready to take the next step into leadership? Do you thrive in a fast-paced environment where you can guide a team and drive operational excellence? If so, this could be the perfect opportunity for you!

AIRWAY is seeking a Operations Supervisor to lead and support our dynamic team in delivering effective and efficient freight forwarding solutions for our clients.

The Role 
Your primary responsibilities will include, but are not limited to:
  • Lead and support a team of Business Services Operators to meet performance targets and service standards.
  • Build and maintain strong working relationships with internal teams and external stakeholders.
  • Manage a portfolio of key corporate clients, ensuring high levels of customer satisfaction.
  • Oversee and coordinate freight bookings, consignment preparation, and carrier selection.
  • Provide guidance on preparing quotations, managing service timelines, and resolving any service issues.
  • Monitor workload distribution and assist with prioritising tasks to meet deadlines and SLAs.
  • Identify process improvement opportunities and work with management to implement them.
About You Required Skills & Experience:
  • Previous supervisory or team lead experience in a logistics, freight forwarding, or similar environment.
  • Strong knowledge of freight management systems, pricing structures, transport regulations, and compliance.
  • High proficiency in Microsoft Office Suite, especially Excel.
  • Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
  • Strong organisational skills with the ability to multitask and prioritise under pressure.
  • Experience with sales or logistics management software (preferred).
  • Client-focused, solutions-oriented, and a natural problem solver.
What’s in it for you?
  • Ongoing Professional Development & Training including on the job training & support
  • Internal Opportunities within AIRWAY
  • Personalised career development plans
  • Friendly, inclusive and supportive office work environment & culture
  • Access our Staff Discounts to be used across over 400 retailers 

ABOUT US

AIRWAY is an Australian-owned air cargo services company that first began operations in 2010. Since then, we have achieved remarkable growth and proudly service our clients in the following activities throughout Australia and New Zealand: 
  • Wholesale Air Freight Handling (Import & Export)
  • Cargo Terminal Operations (International & Domestic) 
  • General Sales Agent (International & Domestic)
  • Retail Domestic Air & Road
HOW TO APPLY

All applications must include a resume and can be sent to jobs@airway.com.au
  
Please note: Applicants that we select to interview will be contacted within 2 weeks of receiving an application. Applicants that do not hear from us within this time frame can assume their application has been unsuccessful.

As part of the recruitment process, the successful candidate will be required to complete a National Police Check